Wind Power Supplier Testifies at DC PSC Hearing on Behalf of Consumers
(SILVER SPRING, MD, July 18, 2013) — Clean Currents is supporting calls for the DC Public Service Commission to expand its investigation into deceptive practices by third party energy suppliers serving the District of Columbia.
At Public Hearing 117, DC residents testified about deceptive marketing practices they’ve been subject to, while energy industry representatives claimed there was just one bad actor — Starion. However, Clean Currents has direct experience with customers who were misled, abused, and deceived by a range of 3rd party energy suppliers and was the only energy company calling for a wider investigation and more consumer protection.
There are reports of a wide range of abusive practices employed by 3rd party suppliers, often times targeting the poor and elderly. Examples include customers who were enrolled with alternate suppliers without their permission or knowledge; customers whose rates were hiked up from 7 cents/kWh to 17 cents/kWh; and customers who found it nearly impossible to cancel their service.
“No one knows how bad this situation is. We speak with customers every day who want to switch to Clean Currents because they’ve been misled and ignored by their current supplier. Customers should never be treated like this, and so we are calling on the PSC to broaden their investigation and end these abusive practices,” says Gary Skulnik, Clean Currents President.
This problem is not limited to residents; small commercial businesses face similar situations. A DC small business owner reported to Clean Currents that a third party supplier changed the terms of their contract without their knowledge or request and actively deceived them throughout conversations.
Clean Currents is encouraging District residents and business owners who have faced deceptive practices by third party suppliers to submit their experience to the Office of People’s Council. Complaints can be filled out here.
“A core part of our mission is to provide exceptional customer service. Supporting a wider investigation into deceptive practices by many — not just one — third party energy supplier is central to our mission, and it is what our customers deserve,” stated Skulnik.